An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual coversFundamental skills such as listening, speaking, and writingReading others' nonverbal behaviorHow to integrate skills, with tips for practicingSense-making, a theory of information as communicationCommon interactions like speaking one-on-one, working in groups, and giving presentationsTraining others in communication skills, including a special section on technology-based training