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抱怨已经成为我们沟通的首选途径。问题不能仅仅通过抱怨来解决。通常，那些抱怨的人积极促成了弥漫在我们社会中的消极气氛。家庭和工作场所也弥漫着这种习惯。
我们需要把信任、责任和能力重新放在我们私人和职业生活的中心。
通过轶事、练习和个人及社会成长的策略，本书将加强你的自尊和动力，避免落入受害者的陷阱。
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